Communication-Business & Consumer

Have you ever experienced difficulty communicating with a business? 

    Yes, I have. Only once, I called to be able to a later date for refund. I missed it by a day and one of their customer service didn't understand me. But, I end up getting another person which understand me and it was good. That was a good lesson to experience.

Does social media make it easier to get noticed or get your problem solved? 

    I don't think that social media makes it "easier" to get noticed or get any problems solved. Unless that you are really well known or have a lot of followers. I think that it's the best if you email or go to the business in person. But, I think that the power of word should be the right answer.  

Have you ever had a positive experience communicating with a business through social media? 

    I haven't really had any experience with a business through social media so I wouldn't have any positive or negative experiences. I don't think social media to talk to a business since, I haven't heard from anyone having any experience with using social media to communicate with businesses. The only one thing that I was thinking about collaborating with influencers or models. 

If it was your own business on social media, how would you respond to positive or negative comments?

    I have received some messages through my photography business but they are only for scheduling photoshoots. But, nothing negative and only positive messages about my photographs being good. But, I would usually reply with a thank you. I'm not sure when or if I would ever get negative feedback about my "business". But I would respond in a professional way and take some time after I read messages so I wouldn't be emotional and I could think about it.